Privacy Policy

1. Introduction

ARAVANA LAW — the trade name under which Naljian Law Firm PLLC (New York) and Naljian Law Firm LLC (New Jersey) operate — respects your privacy. This Privacy Policy explains what information we collect through aravanalaw.com (the “Site“), how we use and disclose it, how we protect it, and the choices and rights you have.

This Policy applies to information collected through the Site and through related electronic communications, including our contact forms, email subscriptions, and any text-message program we operate.

This Policy does not govern our handling of client information. Information you provide to us as a client of the Firm is separately protected by the attorney-client privilege, the work-product doctrine, and our professional duty of confidentiality under New York Rule of Professional Conduct 1.6 and New Jersey Rule of Professional Conduct 1.6 — obligations that are broader and stricter than this Policy. Where this Policy and our professional obligations conflict, our professional obligations control.

2. Important Warning About What You Send Us

Do not send confidential, privileged, or highly sensitive information through this Site or by unencrypted email until we have signed a written retainer agreement with you.

No attorney-client relationship is created by contacting us through the Site. Information you submit before that relationship is formed may not be privileged or confidential. Internet and email transmissions are not secure and can be intercepted, misdirected, or accessed without authorization. See our Terms of Use for further detail.

3. Information We Collect

3.1 Information you provide directly
  • Identity and contact information: name, mailing address, email address, telephone number.
  • Inquiry and matter information: the description of your legal issue, the date, location, and circumstances of an incident, the identity of other parties, insurance information, police or incident report information, employment and wage-loss information, and any documents, photographs, video, or files you upload or send.
  • Health and medical information: the nature and extent of your injuries, treatment history, providers seen, diagnoses, prognosis, medications, and related information, to the extent you choose to provide it. We treat this as sensitive information. See Section 8.
  • Communications: the content of emails, forms, letters, voicemails, text messages, and chat sessions you send us, and our records of calls and meetings.
  • Subscription information: the email address and any preferences you provide when you sign up for our mailing list or newsletter.
3.2 Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

  • IP address and approximate location derived from it;
  • Browser type and version, operating system, device type, screen resolution, and language settings;
  • Referring and exit URLs, pages viewed, links clicked, files downloaded, time spent on pages, and date/time stamps;
  • Search terms used to reach the Site; and
  • Cookie and similar identifiers (see Section 6).
3.3 Information from other sources

We may receive information about you from: publicly available sources; co-counsel, referring attorneys, or other lawyers; family members or others who contact us on your behalf; insurers, medical providers, and record-retrieval vendors (with appropriate authorization); courts and public records; and our technology vendors.

3.4 Information we do not knowingly collect

We do not knowingly collect Social Security numbers, financial account numbers, government identification numbers, or biometric information through the Site. Please do not submit that information through any web form. We may collect such information from clients through secure channels after representation begins.

4. How We Use Information

We use the information we collect to:

  1. Respond to your inquiry and communicate with you;
  2. Evaluate whether we can and should represent you, including running conflict-of-interest checks;
  3. Provide legal services and administer client matters if we are retained;
  4. Send you information you requested, including newsletters and updates you have opted into;
  5. Operate, maintain, secure, debug, and improve the Site;
  6. Analyze how the Site is used, in aggregate, to improve its content and usefulness;
  7. Detect, prevent, and respond to fraud, abuse, security incidents, and unlawful activity;
  8. Maintain records required by the New York and New Jersey Rules of Professional Conduct, court rules, and applicable law; and
  9. Comply with legal obligations and enforce our Terms of Use.

We do not use information you submit through the Site to make automated decisions that produce legal or similarly significant effects about you, and we do not engage in profiling for such purposes.

5. How We Disclose Information

5.1 We do not sell your information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising or targeted advertising. We do not disclose personal information collected through the Site to data brokers, lead-generation companies, or lawyer referral marketplaces for money or other valuable consideration.

5.2 Categories of recipients

We may disclose information to:

  • Service providers and processors who perform functions on our behalf under written contracts limiting their use of the information, including: website hosting and maintenance; email and calendaring; case and document management; e-signature; call answering and intake; transcription; cloud storage and backup; IT security; payment processing; medical-records retrieval; and website analytics and spam prevention.
  • Co-counsel, referral counsel, local counsel, and per-diem counsel, where appropriate to your matter and consistent with applicable professional rules.
  • Litigation participants, where necessary to advance a client matter: courts, adverse counsel, insurers and adjusters, experts and consultants, investigators, process servers, court reporters, mediators and arbitrators, and medical providers.
  • Professional advisors to the Firm, including our accountants, insurers, and outside counsel.
  • Authorities and third parties where we reasonably believe disclosure is required by law, subpoena, court order, or other legal process; provided that we will assert all applicable privileges and objections on a client’s behalf and, where permitted, notify the affected person before disclosing.
  • Successors, in connection with a merger, dissolution, or other transfer of the Firm’s practice, subject to applicable rules governing the transfer of client files.

Disclosures involving client information are made only as permitted or required by Rule 1.6 of the applicable Rules of Professional Conduct — that is, with informed consent, as impliedly authorized to carry out the representation, or as otherwise permitted by the Rules.

5.3 Aggregated and de-identified information

We may create and use aggregated or de-identified information (which cannot reasonably be used to identify you) for any lawful purpose, and we will not attempt to re-identify it.

6. Cookies and Tracking Technologies

6.1 What we use

The Site uses cookies and similar technologies:

  • Strictly necessary cookies, which enable core functions such as page navigation, form submission, security, and load balancing. The Site cannot function properly without these.
  • Preference cookies, which remember settings such as your cookie-consent choice.
  • Analytics cookies, which help us understand aggregate Site usage — for example, which pages are most visited and how visitors move through the Site.

We use Google reCAPTCHA on our forms to distinguish human users from automated abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Your use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.

6.2 Advertising and health-related data

Because visitors to this Site may disclose injury or health information, we do not deploy advertising pixels, conversion trackers, session-replay tools, or similar third-party trackers on pages where such information is submitted, and we do not transmit form-field contents to any advertising platform. If we ever change this practice, we will update this Policy and obtain any consent required by law before doing so.

6.3 Your choices

You can manage cookies through your browser settings, including blocking or deleting them, though this may impair Site functionality. You may also change your cookie-consent choice at any time through our cookie banner or preference link.

6.4 Do Not Track and Global Privacy Control

There is no uniform industry standard for responding to browser “Do Not Track” signals. We honor Global Privacy Control (GPC) signals as a valid opt-out of any sale or targeted-advertising sharing of personal information, to the extent applicable law requires and to the extent we engage in such activity (see Section 5.1).

7. Email and Text Message Communications

7.1 Email

If you subscribe to our mailing list, we will send you Firm updates and legal information. You may unsubscribe at any time using the link in any such email or by contacting us at info@aravanalaw.com. We will continue to send you administrative and transactional messages relating to your inquiry or your matter, which are not marketing messages and are not subject to unsubscribe.

7.2 Text messaging

If you provide your mobile number and affirmatively opt in, we may send you text messages relating to your inquiry or your matter, and — where you separately consent — informational messages about the Firm.

  • Consent is not a condition of representation or of any purchase.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to any message to opt out; reply HELP for assistance.
  • Carriers are not liable for delayed or undelivered messages.
  • We do not share mobile opt-in information or consent with third parties or affiliates for their own marketing purposes.
7.3 Recording and monitoring

We may record or monitor telephone calls and retain chat transcripts for quality, training, accuracy, and recordkeeping purposes where permitted by law. Where consent is required — including under New Jersey and New York wiretap statutes — we will obtain it before recording.

8. Sensitive and Health Information

Information about your physical or mental health, injuries, treatment, and medications is sensitive information. We collect it only where you choose to provide it or where it is necessary to evaluate or handle a legal matter.

  • We limit collection to what is reasonably necessary for the purpose;
  • We do not use it for advertising, marketing, or profiling;
  • We do not sell it or share it for targeted advertising;
  • We restrict internal access to personnel who need it; and
  • We disclose it only as described in Section 5.2 — for example, to medical-records vendors, experts, insurers, or courts in connection with a matter — or with your consent.

Note on New York law: New York has enacted health-privacy legislation (the New York Health Information Privacy Act) imposing specific authorization and notice requirements on the processing of “regulated health information.” To the extent that statute applies to us, this Section, together with Sections 3.1, 4, 5.2, 9, and 11, is intended to provide the required notice, and we will obtain any separate authorization the statute requires before processing regulated health information outside of what is strictly necessary to provide services you have requested. You may request access to or deletion of health information we hold about you as described in Section 9, subject to Section 9.5.

9. Your Privacy Rights

9.1 Rights available to everyone

Regardless of where you live, you may:

  • Ask what personal information we hold about you;
  • Ask us to correct inaccurate information;
  • Ask us to delete information;
  • Unsubscribe from marketing email or text messages; and
  • Withdraw a consent you previously gave, on a going-forward basis.

Contact us as described in Section 13. We will respond within thirty (30) days, or sooner where required by law, and may extend that period where permitted by providing notice.

9.2 New Jersey residents

Under the New Jersey Data Privacy Act, N.J.S.A. 56:8-166.4 et seq., New Jersey consumers have the rights to confirm whether we process their personal data and access it; to correct inaccuracies; to delete personal data; to obtain a portable copy; and to opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions producing legal or similarly significant effects. As stated in Sections 4 and 5.1, we do not engage in those last three activities.

Appeals. If we decline your request, you may appeal that decision by writing to info@aravanalaw.com with “Privacy Appeal” in the subject line. We will respond in writing within forty-five (45) days and, if the appeal is denied, will provide you with a method to contact the New Jersey Division of Consumer Affairs.

9.3 New York residents

New York does not currently have a comprehensive consumer privacy statute. New York residents may exercise the rights described in Section 9.1, and we maintain reasonable administrative, technical, and physical safeguards as required by the New York SHIELD Act, N.Y. Gen. Bus. Law § 899-bb. We will notify affected New York residents of a breach of private information as required by N.Y. Gen. Bus. Law § 899-aa.

9.4 Residents of other states

If you reside in California, Colorado, Connecticut, Virginia, or another state with a comprehensive consumer privacy law, you may have rights comparable to those in Section 9.2. We will honor requests from residents of those states to the extent the applicable law applies to us. We do not discriminate against anyone for exercising a privacy right. We do not offer financial incentives in exchange for personal information.

9.5 Limits on deletion and access

We may be unable to honor a deletion or access request in whole or in part. Reasons include:

  • Professional and ethical duties. We must maintain client files and records as required by the New York and New Jersey Rules of Professional Conduct, court rules, and applicable law, including financial records maintained under RPC 1.15.
  • Litigation holds and legal process. We must preserve information relevant to pending or reasonably anticipated litigation, subpoenas, court orders, audits, or investigations.
  • Third-party rights. Deleting information about a matter may affect the privileges and rights of a client other than you.
  • Conflict checking. We retain limited identifying information indefinitely to run conflict-of-interest checks, which we are professionally required to perform.
  • Verification failure. We must be able to verify your identity, and we cannot honor a request we cannot verify.

If we deny a request, we will tell you why, unless prohibited by law.

9.6 Authorized agents

You may use an authorized agent to submit a request. We may require the agent to provide proof of authorization and may require you to verify your identity directly.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy and to comply with our legal and professional obligations. In general:

Category Retention period
Website form inquiries that do not become matters Up to [3] years from last contact, then deleted or de-identified
Declined-representation records (non-engagement letters and conflict data) [7] years, and conflict-check identifiers indefinitely
Client files Per the Firm's file-retention policy and applicable rules — generally not less than seven (7) years after the matter closes, and longer for matters involving minors, structured settlements, or original documents
Financial and trust-account records Not less than seven (7) years as required by RPC 1.15
Category Retention period
Email marketing subscriptions Until you unsubscribe, plus a suppression record retained indefinitely to honor your opt-out
Server logs and analytics data Up to [26] months

11. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and destruction. These include encryption of the Site in transit (TLS), access controls and least-privilege permissions, multi-factor authentication on Firm accounts, endpoint protection, vendor due diligence and written data-protection terms, staff training, and an incident response process.

No system is perfectly secure. We cannot guarantee the security of information transmitted to or from the Site, and you transmit information at your own risk. If we become aware of a breach affecting your personal information, we will notify you and applicable regulators as required by law.

12. Additional Notices

Children. The Site is not directed to children, and we do not knowingly collect personal information from anyone under 16 through the Site. If you believe a child has provided us information, contact us and we will delete it. We may receive information about minors from parents or guardians in connection with a minor’s injury claim; that information is handled as client information.

Third-party sites. This Policy does not apply to third-party websites or services linked from the Site. Review their privacy policies separately.

Users outside the United States. The Site is operated in the United States, and information you submit is transferred to and processed in the United States, where privacy laws may differ from those in your country. If you are located in the European Economic Area, the United Kingdom, or Switzerland, please note that we do not target our services to individuals in those jurisdictions; if you nonetheless contact us, we will process your information as necessary to respond to your inquiry and to comply with legal obligations, and you may contact us to exercise applicable rights.

Changes to this Policy. We may update this Policy from time to time. Material changes will be posted here with a revised “Last Updated” date, and we will provide additional notice where required by law. Your continued use of the Site after a change takes effect constitutes acceptance of the revised Policy.

13. How to Contact Us

To exercise a privacy right, ask a question about this Policy, or report a concern:

New Jersey Office

Naljian Law Firm LLC
174 Route 17 North, Suite 201
Rochelle Park, NJ 07662

New York Office

Naljian Law Firm PLLC
11 Park Place, 3rd Floor
New York, NY 10007

Please write “Privacy Request” on the envelope or in the subject line and describe your request with enough detail for us to identify your information. Do not include confidential details about a legal matter in a privacy request.