SMS Terms & Conditions

1. Program Sponsor

This text messaging program is operated by ARAVANA LAW, the trade name under which Naljian Law Firm PLLC (New York) and Naljian Law Firm LLC (New Jersey) operate. Ara V. Naljian, Esq. is the attorney responsible for this program and is admitted to practice in New York and New Jersey.

Program name: Aravana Law Client & Case Messaging

Customer care: (347) 456-8567 • info@aravanalaw.com

2. Program Description

By opting in, you agree to receive text messages from Aravana Law at the mobile number you provide. Depending on the consent you give, messages may include:

  • Case and inquiry messages — acknowledgment of your inquiry, requests for information or documents, scheduling and appointment reminders, status updates on your matter, notice that a document is ready for signature, and requests that you call our office.
  • Administrative messages — responses to a question you asked, confirmation of a change you requested, and one-time verification or security codes.
  • Informational messages — where you separately consent, general updates about the Firm and legal information of possible interest.

Message frequency varies based on your matter and your interaction with us. You should expect a low volume of messages in most cases — typically fewer than ten (10) per month — though case activity may increase this at times.

3. How to Opt In

You may opt in by:

  • Checking the text-message consent box on a form on aravanalaw.com;
  • Providing your mobile number and giving verbal or written consent to be texted;
  • Replying START or YES to a message from us confirming your consent; or
  • Signing a retainer agreement or client communication authorization that includes text-message consent.

Consent is not a condition of representation, of any consultation, or of any purchase. You may decline text messages and still contact us, retain us, and receive full legal services by telephone, email, or mail.

You must be at least 18 years old and the authorized user, subscriber, or owner of the mobile number you provide to enroll. Do not provide a number that does not belong to you. If your mobile number changes or is reassigned, notify us immediately at (347) 456-8567 so we do not send messages about your matter to another person.

4. How to Opt Out

Reply STOP to any message at any time to stop receiving text messages. You may also reply CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE, or contact us at (347) 456-8567 or info@aravanalaw.com.

After you opt out, we will send one final message confirming that you have been unsubscribed, and we will send no further texts unless you opt in again. Opting out of text messages does not withdraw you from representation and does not stop us from contacting you by telephone, email, or mail — including where we must reach you about a deadline or a decision in your matter.

5. How to Get Help

Reply HELP to any message for assistance or contact us at (347) 456-8567 or info@aravanalaw.com.

6. Costs

Message and data rates may apply. Aravana Law does not charge you for text messages, but your mobile carrier may charge you for messages sent and received according to your plan. Check with your carrier if you are unsure of your rates. You are solely responsible for all charges from your carrier.

7. Carriers and Delivery

Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket, Virgin Mobile, and other participating carriers. Carriers are not required to support this program, and carrier support may change.

Carriers are not liable for delayed or undelivered messages. Message delivery depends on factors outside our control, including your device, your carrier’s network, coverage, and your account status.

8. Do Not Rely on Text Messages for Anything Urgent

Text messaging is not a reliable or secure method of communication, and you should never use it for anything time sensitive.

  • Do not use text messages to report an emergency. Call 911.
  • Do not use text messages to communicate a deadline, a court date, a statute of limitations question, or any decision that must be made quickly. Call our office at (347) 456-8567 and speak with a person.
  • Messages may be delayed, undelivered, or delivered out of order. We do not guarantee that we will receive, read, or respond to any text message you send, or that we will do so within any particular time.
  • A text message from you does not toll, extend, or satisfy any deadline, and a text message from us is not legal advice and does not substitute for a written communication about your matter.

9. Text Messaging Is Not Secure or Confidential

Text messages are transmitted through your carrier’s network and stored on your device and on ours. They can be intercepted, misdirected to a reassigned number, read by anyone with access to your phone, backed up to third-party cloud services, and produced in litigation.

  • Do not send confidential, privileged, or sensitive information by text message before we have signed a written retainer agreement with you. Information sent before that point may not be protected by the attorney-client privilege. See our Terms of Use and Privacy Policy.
  • Even after we are retained, keep text messages brief and administrative. Use the telephone, secure email, or our client portal for anything substantive about your case, your injuries, your medical treatment, or settlement.
  • If your phone is shared, monitored, or accessible to others — including an adverse party, an employer, or a household member involved in your matter — tell us, and we will not text you.

10. No Attorney-Client Relationship

Sending or receiving a text message does not create an attorney-client relationship and does not obligate us to represent you or to take any action on your behalf. No such relationship exists unless and until we have completed a conflicts check and executed a written retainer agreement with you.

11. Privacy and Your Mobile Information

Our handling of information you provide is described in our Privacy Policy.

We do not sell, rent, or share your mobile number, your text-message consent, or the contents of your messages with any third party or affiliate for that party’s own marketing purposes. We disclose message content and mobile information only:

  • To the service providers who deliver messages on our behalf and who host our case management and communication systems, under written contracts limiting their use of the information;
  • As necessary to represent you in your matter, consistent with our duty of confidentiality under New York and New Jersey Rule of Professional Conduct 1.6; and
  • Where required by law, subpoena, or court order, subject to any privilege or objection we may assert.

Retention. Text messages relating to a client matter form part of the client file and are retained in accordance with our file-retention obligations, generally not less than seven (7) years after the matter closes. Messages relating to an inquiry that does not become a matter are retained as described in Section 10 of our Privacy Policy.

12. Prohibited Content

Do not send us unlawful, threatening, harassing, defamatory, or obscene messages. We may terminate your participation in this program at any time, with or without notice, for any reason, including misuse of the program.

13. Changes to These Terms

We may modify or discontinue this text messaging program, or revise these Terms, at any time. Revisions take effect when posted here, and the “Last Updated” date above will change. Material changes affecting your consent will be communicated to you before they take effect.

14. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, we are not liable for any delay, failure, or error in the delivery of any text message, for any charges imposed by your carrier, or for any interception of or unauthorized access to a message. Nothing in this Section limits, waives, or affects any duty or liability we owe to a client under a signed retainer agreement, under the New York or New Jersey Rules of Professional Conduct, or under applicable law governing the attorney-client relationship, including your right to fee arbitration under 22 N.Y.C.R.R. Part 137 or New Jersey Court Rule 1:20A.

15. Contact Us

ARAVANA LAW

New Jersey Office

Naljian Law Firm LLC
174 Route 17 North, Suite 201
Rochelle Park, NJ 07662

New York Office

Naljian Law Firm PLLC
11 Park Place, 3rd Floor
New York, NY 10007